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Returns & Exchanges

RETURNS.

 

Our returns policy lasts 30 days. It will enable us to assist you more thoroughly with your request and deal with any difficulties. Unfortunately, we cannot offer you a refund or exchange if more than 30 days you received the item purchased from our courier or collection from our warehouse.

 

All goods returned must be arranged with us before sending via phone or email.

 

We issue refunds only if the buyer encloses a copy order confirmation or proof of purchase (e.g. confirmation email) and a brief explanation of reasons for returns.

 

Unfortunately, customers cannot be refunded shipping fees, and all refunds will be issued using the same method as the initial payment when possible.

 

We accept returns if the following conditions are meant.

  • Your item must be unused and in the same condition that you received it.
  • It must also be in the original packaging.
  • Items bought on sales do not qualify for returns.
  • Some types of goods are exempt from being returned. These include perishable goods (products with best before or use by date), intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
  • Additional non-returnable items: - Gift cards - Downloadable software products - Some health and personal care items.

 

We require a receipt or proof of purchase; this can be simply a copy of your confirmation email.

 

There are certain situations where only partial refunds are granted (if applicable) - Any item not in its original condition is damaged or missing parts for reasons not due to our error - Any item that is returned more than 30 days after delivery Please note that it can take up to 10 working days for your refund to reach you. Please, contact your bank if your refund did not reflect in your account. Following this, do not hesitate to get in touch with us to investigate further.

 

Returning your Items Once you have contacted us to return your items, you will need to arrange and pay for your return shipping. We have found that most customers have the best success using Royal mail track, Parcel Force, DPD or Post Office services. The return parcel should be mail to the address below stating reference.

 

Your Needs Uk Ltd.

Unit Number 1036

C\O Safe Store Barking& Dagenham

Old Essex Works,

Ripple Road Maybelle Comm Estate

Barking

IG11 0TT

 

Depending on where you live, the time it may take for any exchanged products to reach you may vary. We recommend you use a tracked service as we cannot be held responsible for any items lost in transit. If you are shipping an item over £50, it may also be worth considering shipping insurance. We, unfortunately, cannot guarantee that we will receive your returned item nor accept any liability for any returns lost in transit.

 

Refunds (if applicable)

Once your return is received and inspected, we will email you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, we will credit your account. Please note that it can take up to 10 working days for a refund payment to be processed by your bank.

 

Late or missing refunds (if applicable)

If you have not received a refund ten working after confirmation, please get in touch with your credit card company or bank. There is often some processing time before a refund reflects in your account. Please do not hesitate to contact us if payment did not reflect after ten working days.

 

Exchanges faulty goods.

Although we check all orders that we dispatch for quality, we understand that items may occasionally slip through our checks or get damaged in transit. To request an exchange, please send us an email info@yourneedsuk.co.uk with the nature of the fault. It will be helpful to send us photographs or a video to demonstrate the fault/damage with the item. Once we can objectively confirm the damage/fault, we will then be in touch and let you know how to return the item/s to us.

 

Gifts.

We can only provide refunds using the same account we will receive payment, meaning the gift giver will find out about the return and receive the refund if eligible.

 

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